DE YEN
Delivery & returns
Your hat is a pre-order. Payment is taken at checkout; the drop date and the day your order ships are not the same thing.
When will my order ship?
Release and shipping dates have not been announced. There is no confirmed dispatch timeframe yet.
Your payment confirmation confirms your reservation, not dispatch. An update saying your hats have arrived at DE YEN means they are being prepared for dispatch — it does not mean your parcel has shipped.
For an update on your own order, email customer service with your order reference and the email used at checkout.
Tracking your hat
Tracking applies after your parcel is dispatched. If you have received a tracking number or link, use it to check the carrier’s latest delivery updates.
No tracking details, an unclear update, or a parcel that has not arrived? Contact DE YEN with your order reference so we can check your order’s shipping status.
Ask about trackingBefore the drop: cancel for a full refund
You can cancel your pre-order for a full refund before your order ships, including before the drop date. If the hat has not been dispatched, there is nothing to physically return.
01
Send your request
Email customer service before shipping. Include your order reference, checkout email and hat color(s).
02
Wait for confirmation
DE YEN will check whether your order has shipped and confirm the cancellation and refund.
03
Do not mail a hat yet
If your order has already shipped, contact DE YEN for return instructions before sending anything back.
Emailing a request does not automatically cancel or refund your order.